C-C4H520-02 Exam Dumps Free Test Engine Verified By SAP Certified Application Associate Certified Experts [Q36-Q56]

Q36. Who Typically creates Smartform Templates in SAP Field Service management? Choose the correct answer.

BackOffice Administrator

Field Coordinator

Service Engineer

End Customer

Q37. Which Scenario do you need a service call instead of an activity in SAP Field Service management? Note:
There are 2 correct answers to this question.

When you need to set up a meeting with a customer

When you need to record a problem for a customer

When you need to send an Engineer to the customer

When you need to plan an Appointment at the Customer

Q38. What needs to be done to view the activity on the mobile device? Note: There are 2 correct answers to this question.

The dispatcher needs to release the assignment

The activity has to be assigned to the technician

The service call needs to be assigned

The activity needs to be in status finished

Q39. How do you activate the integrated Checkout feature in SAP Field Service management Mobile App?
Note: There are 3 correct answers to this question.

Configure Checkout workflow step

Create Custom Business Rules

Adjust Cloud Account settings

Activate Permissions

Enable Company Settings

Q40. Where can Service Workflow steps can be used in SAP Field Service management? Choose the correct answer.

In Mobile Application when executing an activity

In Field Service Management Crowd service when dispatching a call

In the Web Application when planning a Service

In Customer Self-Service when submitting a self-service request

Q41. What object can you use to create absence and reservation types for a technician in the planning board?
Choose the correct answer.

Time Slots

Activity

Service Call

Service Contract

Q42. In which scenario of Service engagement does SAP Field service management primarily provide capabilities to complement? Choose the correct answer.

High Touch

No Touch

Video Chat

E-mail Interaction

Q43. What does the dispatcher need to do when searching for a technician in the planning board? Choose the correct answer.

Use a filter

Use a business rule

Use a UDF

Q44. For which steps of the end-to-end service process is SAP Field Service Management responsible? Note: There are 2 correct answers to this question.

Mobile service execution

Ticket and case creation

Workforce management

Customer feedback management

Q45. What does a report template contain? Note: There are 3 correct answers to this question.

Translation Files

Style Files

Images

Integration files

Output Templates

Q46. How would a field service technician update the service assignment Status? Choose the correct answer.

By opening the Service assignments.

By navigating to the address on the Service assignments.

By Setting the relevant workflow step

By adding a checklist

Q47. What are some functionalities of the SAP Field Service Management solution? Note: There are 2 correct answers to this question.

Customer self-service

Service level agreement

Automated scheduling

Ticket routing rules

Q48. What objects can you create/update in MDM module? Note: There are 3 correct answers to this question.

Service Call

Business Partner

Equipment

Service Contract

Activity

Q49. What options does a technician have to record travel time against an activity in the SAP Field Service Management mobile app? Note: There are 3 correct answers to this question.

From the Equipment menu after checkout

From the activity record after the workflow step is set to Finished

From the Efforts menu by selecting the activity object type

From the Home page menu by creating a manual entry

From the activity menu by creating a manual entry

Q50. As a technician, you just have completed a job. you now need to book a second visit for the Customer.
What option is available in SAP Field service mobile App for you to do this? Choose the correct answer.

Create a follow up activity from the Smart form page

Create a follow up activity from the Expenses page

Create a follow up activity from the Efforts page

Create a follow up activity from within the Service call.

Q51. What object is bidirectional when integrating FSM with C4C? Choose the correct answer.

Activity

Service Contract

Equipment

Item

Q52. In Which steps of the end to end service process does SAP Field service management contribute to the overall customer experience? Note: There are 2 correct answers to this question.

Customer Feedback Management

Mobile Field service execution

Parts Logistics

Workforce management

Q53. You want your customers to be able to create service requests from the Customer Self-Service portal. What are the prerequisites for providing this function? Note: There are 3 correct answers to this question.

You must have Moment-Sets defined for equipment.

You must have auto-release of assignments.

You must have equipment records against your account.

You must have business rules configured.

You must have a portal user account.

Q54. What is SAP’s approach to integrating SAP S/4HANA Service with SAP Field Service Management?

Cloud-based using SAP Cloud Platform Integration

Cloud-based using the FSM Cloud Connector

On-premise-based using SAP Process Integration

On-premise-based using the SAP CRM middleware

Q55. How would a field service technician update the service assignment status?

By opening the service assignments

By setting the relevant workflow step

By navigating to the address on the service assignments

By adding a checklist

Q56. Which functionality is possible when the Smartform template is set to Translation status?

The template can be edited.

The template can be assigned to an activity.

The template can be exported in XML format.

The template can be assigned to an equipment.

Duration:	180 mins
Cut Score:	61%
Exam:	80 questions

Topic Areas	Topic Details, Courses, Books
Workforce management > 12%	Outline the features of Workforce Managment and know how to create and assign a service call. C4H520 (SAP FSM 2005) Workforce management
Crowd Workforce < 8%	Explain the basic concept of Crowd service and the benefits it brings into SAP Fiend Service Management. C4H520 (SAP FSM 2005)
Mobile SAP Field Service Management application > 12%	Explain the features of mobile Field Service Management application and know how to accept, execute and close a service call. C4H520 (SAP FSM 2005)
Administration: Permissions and Configurations 8% – 12%	Know the basic features of administartion modules and where to access company settings, business rules and permission settings. C4H520 (SAP FSM 2005)
Business Rules < 8%	Know the advantages of using business rules and how to use them along with some use cases. C4H520 (SAP FSM 2005) Business rules notifications
SAP Field Services Management and SAP Service Cloud < 8%	Describe how SAP Fiend Service Management fits into SAP Service Cloud and basic functionalities of SAP Field Service Management. C4H520 (SAP FSM 2005)
Analytics and Reports 8% – 12%	Explain where to find analytic reports on SAP FSM and how effectively use them for reporting purposes. C4H520 (SAP FSM 2005) Admin Query API

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