C-C4H520-02 Exam Dumps Free Test Engine Verified By SAP Certified Application Associate Certified Experts [Q36-Q56]

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C-C4H520-02 Exam Dumps Free Test Engine Verified By SAP Certified Application Associate Certified Experts

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C-C4H520-02 Exam Certification Details:

Duration: 180 mins
Cut Score: 61%
Exam: 80 questions

 

Q36. Who Typically creates Smartform Templates in SAP Field Service management? Choose the correct answer.

 
 
 
 

Q37. Which Scenario do you need a service call instead of an activity in SAP Field Service management? Note:
There are 2 correct answers to this question.

 
 
 
 

Q38. What needs to be done to view the activity on the mobile device? Note: There are 2 correct answers to this question.

 
 
 
 

Q39. How do you activate the integrated Checkout feature in SAP Field Service management Mobile App?
Note: There are 3 correct answers to this question.

 
 
 
 
 

Q40. Where can Service Workflow steps can be used in SAP Field Service management? Choose the correct answer.

 
 
 
 

Q41. What object can you use to create absence and reservation types for a technician in the planning board?
Choose the correct answer.

 
 
 
 

Q42. In which scenario of Service engagement does SAP Field service management primarily provide capabilities to complement? Choose the correct answer.

 
 
 
 

Q43. What does the dispatcher need to do when searching for a technician in the planning board? Choose the correct answer.

 
 
 

Q44. For which steps of the end-to-end service process is SAP Field Service Management responsible? Note: There are 2 correct answers to this question.

 
 
 
 

Q45. What does a report template contain? Note: There are 3 correct answers to this question.

 
 
 
 
 

Q46. How would a field service technician update the service assignment Status? Choose the correct answer.

 
 
 
 

Q47. What are some functionalities of the SAP Field Service Management solution? Note: There are 2 correct answers to this question.

 
 
 
 

Q48. What objects can you create/update in MDM module? Note: There are 3 correct answers to this question.

 
 
 
 
 

Q49. What options does a technician have to record travel time against an activity in the SAP Field Service Management mobile app? Note: There are 3 correct answers to this question.

 
 
 
 
 

Q50. As a technician, you just have completed a job. you now need to book a second visit for the Customer.
What option is available in SAP Field service mobile App for you to do this? Choose the correct answer.

 
 
 
 

Q51. What object is bidirectional when integrating FSM with C4C? Choose the correct answer.

 
 
 
 

Q52. In Which steps of the end to end service process does SAP Field service management contribute to the overall customer experience? Note: There are 2 correct answers to this question.

 
 
 
 

Q53. You want your customers to be able to create service requests from the Customer Self-Service portal. What are the prerequisites for providing this function? Note: There are 3 correct answers to this question.

 
 
 
 
 

Q54. What is SAP’s approach to integrating SAP S/4HANA Service with SAP Field Service Management?

 
 
 
 

Q55. How would a field service technician update the service assignment status?

 
 
 
 

Q56. Which functionality is possible when the Smartform template is set to Translation status?

 
 
 
 

SAP C-C4H520-02 Certification Exam Topics:

Topic Areas Topic Details, Courses, Books
Workforce management > 12%

Outline the features of Workforce Managment and know how to create and assign a service call.
Crowd Workforce < 8%

Explain the basic concept of Crowd service and the benefits it brings into SAP Fiend Service Management.
Mobile SAP Field Service Management application > 12%

Explain the features of mobile Field Service Management application and know how to accept, execute and close a service call.
Administration: Permissions and Configurations 8% – 12%

Know the basic features of administartion modules and where to access company settings, business rules and permission settings.
Business Rules < 8%

Know the advantages of using business rules and how to use them along with some use cases.
SAP Field Services Management and SAP Service Cloud < 8%

Describe how SAP Fiend Service Management fits into SAP Service Cloud and basic functionalities of SAP Field Service Management.
Analytics and Reports 8% – 12%

Explain where to find analytic reports on SAP FSM and how effectively use them for reporting purposes.

 

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