This page was exported from Latest Exam Prep [ http://certify.vceprep.com ] Export date:Sat Sep 21 14:04:07 2024 / +0000 GMT ___________________________________________________ Title: C-C4H520-02 Exam Dumps Free Test Engine Verified By SAP Certified Application Associate Certified Experts [Q36-Q56] --------------------------------------------------- C-C4H520-02 Exam Dumps Free Test Engine Verified By SAP Certified Application Associate Certified Experts Use Real SAP Achieve the C-C4H520-02 Dumps - 100% Exam Passing Guarantee C-C4H520-02 Exam Certification Details: Duration:180 minsCut Score:61%Exam:80 questions   Q36. Who Typically creates Smartform Templates in SAP Field Service management? Choose the correct answer.  BackOffice Administrator  Field Coordinator  Service Engineer  End Customer Q37. Which Scenario do you need a service call instead of an activity in SAP Field Service management? Note:There are 2 correct answers to this question.  When you need to set up a meeting with a customer  When you need to record a problem for a customer  When you need to send an Engineer to the customer  When you need to plan an Appointment at the Customer Q38. What needs to be done to view the activity on the mobile device? Note: There are 2 correct answers to this question.  The dispatcher needs to release the assignment  The activity has to be assigned to the technician  The service call needs to be assigned  The activity needs to be in status finished Q39. How do you activate the integrated Checkout feature in SAP Field Service management Mobile App?Note: There are 3 correct answers to this question.  Configure Checkout workflow step  Create Custom Business Rules  Adjust Cloud Account settings  Activate Permissions  Enable Company Settings Q40. Where can Service Workflow steps can be used in SAP Field Service management? Choose the correct answer.  In Mobile Application when executing an activity  In Field Service Management Crowd service when dispatching a call  In the Web Application when planning a Service  In Customer Self-Service when submitting a self-service request Q41. What object can you use to create absence and reservation types for a technician in the planning board?Choose the correct answer.  Time Slots  Activity  Service Call  Service Contract Q42. In which scenario of Service engagement does SAP Field service management primarily provide capabilities to complement? Choose the correct answer.  High Touch  No Touch  Video Chat  E-mail Interaction Q43. What does the dispatcher need to do when searching for a technician in the planning board? Choose the correct answer.  Use a filter  Use a business rule  Use a UDF Q44. For which steps of the end-to-end service process is SAP Field Service Management responsible? Note: There are 2 correct answers to this question.  Mobile service execution  Ticket and case creation  Workforce management  Customer feedback management Q45. What does a report template contain? Note: There are 3 correct answers to this question.  Translation Files  Style Files  Images  Integration files  Output Templates Q46. How would a field service technician update the service assignment Status? Choose the correct answer.  By opening the Service assignments.  By navigating to the address on the Service assignments.  By Setting the relevant workflow step  By adding a checklist Q47. What are some functionalities of the SAP Field Service Management solution? Note: There are 2 correct answers to this question.  Customer self-service  Service level agreement  Automated scheduling  Ticket routing rules Q48. What objects can you create/update in MDM module? Note: There are 3 correct answers to this question.  Service Call  Business Partner  Equipment  Service Contract  Activity Q49. What options does a technician have to record travel time against an activity in the SAP Field Service Management mobile app? Note: There are 3 correct answers to this question.  From the Equipment menu after checkout  From the activity record after the workflow step is set to Finished  From the Efforts menu by selecting the activity object type  From the Home page menu by creating a manual entry  From the activity menu by creating a manual entry Q50. As a technician, you just have completed a job. you now need to book a second visit for the Customer.What option is available in SAP Field service mobile App for you to do this? Choose the correct answer.  Create a follow up activity from the Smart form page  Create a follow up activity from the Expenses page  Create a follow up activity from the Efforts page  Create a follow up activity from within the Service call. Q51. What object is bidirectional when integrating FSM with C4C? Choose the correct answer.  Activity  Service Contract  Equipment  Item Q52. In Which steps of the end to end service process does SAP Field service management contribute to the overall customer experience? Note: There are 2 correct answers to this question.  Customer Feedback Management  Mobile Field service execution  Parts Logistics  Workforce management Q53. You want your customers to be able to create service requests from the Customer Self-Service portal. What are the prerequisites for providing this function? Note: There are 3 correct answers to this question.  You must have Moment-Sets defined for equipment.  You must have auto-release of assignments.  You must have equipment records against your account.  You must have business rules configured.  You must have a portal user account. Q54. What is SAP’s approach to integrating SAP S/4HANA Service with SAP Field Service Management?  Cloud-based using SAP Cloud Platform Integration  Cloud-based using the FSM Cloud Connector  On-premise-based using SAP Process Integration  On-premise-based using the SAP CRM middleware Q55. How would a field service technician update the service assignment status?  By opening the service assignments  By setting the relevant workflow step  By navigating to the address on the service assignments  By adding a checklist Q56. Which functionality is possible when the Smartform template is set to Translation status?  The template can be edited.  The template can be assigned to an activity.  The template can be exported in XML format.  The template can be assigned to an equipment.  Loading … SAP C-C4H520-02 Certification Exam Topics: Topic AreasTopic Details, Courses, BooksWorkforce management > 12%Outline the features of Workforce Managment and know how to create and assign a service call. C4H520 (SAP FSM 2005) Workforce management Crowd Workforce < 8%Explain the basic concept of Crowd service and the benefits it brings into SAP Fiend Service Management. C4H520 (SAP FSM 2005) Mobile SAP Field Service Management application > 12%Explain the features of mobile Field Service Management application and know how to accept, execute and close a service call. C4H520 (SAP FSM 2005) Administration: Permissions and Configurations 8% - 12%Know the basic features of administartion modules and where to access company settings, business rules and permission settings. C4H520 (SAP FSM 2005) Business Rules < 8%Know the advantages of using business rules and how to use them along with some use cases. C4H520 (SAP FSM 2005) Business rules notifications SAP Field Services Management and SAP Service Cloud < 8%Describe how SAP Fiend Service Management fits into SAP Service Cloud and basic functionalities of SAP Field Service Management. C4H520 (SAP FSM 2005) Analytics and Reports 8% - 12%Explain where to find analytic reports on SAP FSM and how effectively use them for reporting purposes. C4H520 (SAP FSM 2005) Admin Query API   Check the Free demo of our C-C4H520-02 Exam Dumps with 82 Questions: https://www.vceprep.com/C-C4H520-02-latest-vce-prep.html --------------------------------------------------- Images: https://certify.vceprep.com/wp-content/plugins/watu/loading.gif https://certify.vceprep.com/wp-content/plugins/watu/loading.gif --------------------------------------------------- --------------------------------------------------- Post date: 2023-06-02 13:17:54 Post date GMT: 2023-06-02 13:17:54 Post modified date: 2023-06-02 13:17:54 Post modified date GMT: 2023-06-02 13:17:54