Updated May 15, 2022 820-605 Exam Dumps – PDF Questions and Testing Engine [Q38-Q58]


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Updated May 15, 2022 820-605  Exam Dumps – PDF Questions and Testing Engine

New (2022) Cisco 820-605  Exam Dumps

Who should take the Cisco 820-605: Cisco Customer Success Manager Exam

The 820-605 exam test certification is an internationally recognized validation that identifies persons who earn it as possessing skilled in Cisco 820-605 exam i.e. advanced IPS policy configuration, network-based malware detection, and creating snort rules. If a candidate/professional seeks a powerful improvement in career growth needs enhanced knowledge, skills, and talents. The Cisco 820-605: Cisco Customer Success Manager Exam certification provides proof of this advanced knowledge and skill. If a candidate knows associated technologies and skills that are required to pass the Cisco 820-605 exam, then he should take this exam. These are candidates who should look for Cisco 820-605 exam.

  • Network Administrator
  • First-line support personnel
  • End-user technical staff
  • Video system administrators

About 820-605 Test

This Cisco exam assesses the candidate’s expertise and skills in developing and integrating solutions, identifying customer barriers and actions to overcome them, enforcing adoption mechanisms, as well as analyzing data on consumer use. The relevant objectives include the Customer Success Industry, Barrier Management, CSM, Expand Opportunities & Renewal, and Success Plan Creation. Generally, to attempt such a test, you have to be 18 years old or more. However, you can also take the test if your age group is between 13-17, provided your parents or legal guardians give their consent. If you are under 13 years old, you are not qualified. Also, such an exam is usually written at Pearson VUE Certified Test Centers under a proctored setting. If you decide to take the test at the physical center, then you must be ready to submit two valid forms of identification, with both having your signature on them. However, 820-605 can be taken online as well. The online test is available to you anywhere there is an internet connection, and it is also under a proctored format. In addition, you are required to have an OnVUE software, a stable webcam, and a government-issued ID. You should also have access to a quiet, isolated place during the exam itself. As for its details, the test is available in both the Japanese and English languages. The maximum time limit for it is 90 minutes. At the end of the final exam, you will get your score report, which will be marked with your digital photograph. The system captures this photo during your application.

What is the duration, language, and format of Cisco 820-605: Cisco Customer Success Manager Exam

  • Language – English
  • Length of Examination: 90 minutes
  • Passing Score 80%
  • Number of Questions: 45 – 55
  • Format: Multiple choices, multiple answers

 

NO.38 Which expense is an operating expense (OPEX)?

 
 
 
 

NO.39 What is a lagging indicator of the customer achieving the value proposition?

 
 
 
 

NO.40 What are two examples of leveraging data to identify a customer barrier? (choose two)

 
 
 
 
 

NO.41 Which two outcomes are expansion opportunities within customer success? (Choose two.)

 
 
 
 
 

NO.42 What are two examples of leveraging data to identify a customer barrier? (choose two)

 
 
 
 
 

NO.43 Which statement describes an end user adoption barrier?

 
 
 
 

NO.44 Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)

 
 
 
 
 

NO.45 What is the order of the key elements of process improvement for Customer Success?

 
 
 
 

NO.46 During the past few months, the Customer Success Manager has been working on adoption sessions with all Network Security Staff from Company ABC. They had significant progress in how administrators are using the solution, implementing best practices, and reducing by half the time they spend performing a repetitive task. However, in a recent conversation, upper management questioned the renewal of the solution subscription. Which barrier must the CSM overcome?

 
 
 
 

NO.47 A customer’s call center unexpectedly moved from in-person to remote operations and discovered that agents could no longer record their calls. The customer escalates this problem to their Customer Success Manager and requests a resolution. The Customer Success Manager recognizes that the customer is using collaboration products with outdated software. What is the first step of the mitigation plan?

 
 
 
 

NO.48 An external customer case study is being created. Drag and drop the contents which show value from the left onto the right. Not all content choices are used.

NO.49 Which method is directly associated with evaluating a customer outcome?

 
 
 
 

NO.50 Which two results of a successful customer onboarding stage are the most important? (Choose two.)

 
 
 
 
 

NO.51 From a Customer Success perspective, why should the customer’s health be monitored?

 
 
 
 

NO.52 You notice a decline over lime in your customer’s usage of your product. Which action do you consider?

 
 
 
 

NO.53 Which type of KPl is of the most interest to Customer Success?

 
 
 
 

NO.54 During the delivery of a security solution, adoption barriers were identified. Those barriers were addressed, and the customer’s business goals are now fulfilled. The customer is pleased with their solution and shares this experience in blogs and social medi a. In which stage is the customer?

 
 
 
 

NO.55 Which definition of customer success is true?

 
 
 
 

NO.56 Which adoption barrier results from failing to identify key stakeholders?

 
 
 
 

NO.57 The customer wants to increase the utilization of their video conferencing system. Drag and drop the actions from the left into the correct sequence on the right.

NO.58 Who does a Customer Success Manager work with to overcome a technical solution adoption barrier encountered by a customer?

 
 
 
 

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