This page was exported from Latest Exam Prep [ http://certify.vceprep.com ] Export date:Sat Sep 21 17:12:32 2024 / +0000 GMT ___________________________________________________ Title: Updated May 15, 2022 820-605 Exam Dumps - PDF Questions and Testing Engine [Q38-Q58] --------------------------------------------------- Updated May 15, 2022 820-605  Exam Dumps - PDF Questions and Testing Engine New (2022) Cisco 820-605  Exam Dumps Who should take the Cisco 820-605: Cisco Customer Success Manager Exam The 820-605 exam test certification is an internationally recognized validation that identifies persons who earn it as possessing skilled in Cisco 820-605 exam i.e. advanced IPS policy configuration, network-based malware detection, and creating snort rules. If a candidate/professional seeks a powerful improvement in career growth needs enhanced knowledge, skills, and talents. The Cisco 820-605: Cisco Customer Success Manager Exam certification provides proof of this advanced knowledge and skill. If a candidate knows associated technologies and skills that are required to pass the Cisco 820-605 exam, then he should take this exam. These are candidates who should look for Cisco 820-605 exam. Network AdministratorFirst-line support personnelEnd-user technical staffVideo system administrators About 820-605 Test This Cisco exam assesses the candidate's expertise and skills in developing and integrating solutions, identifying customer barriers and actions to overcome them, enforcing adoption mechanisms, as well as analyzing data on consumer use. The relevant objectives include the Customer Success Industry, Barrier Management, CSM, Expand Opportunities & Renewal, and Success Plan Creation. Generally, to attempt such a test, you have to be 18 years old or more. However, you can also take the test if your age group is between 13-17, provided your parents or legal guardians give their consent. If you are under 13 years old, you are not qualified. Also, such an exam is usually written at Pearson VUE Certified Test Centers under a proctored setting. If you decide to take the test at the physical center, then you must be ready to submit two valid forms of identification, with both having your signature on them. However, 820-605 can be taken online as well. The online test is available to you anywhere there is an internet connection, and it is also under a proctored format. In addition, you are required to have an OnVUE software, a stable webcam, and a government-issued ID. You should also have access to a quiet, isolated place during the exam itself. As for its details, the test is available in both the Japanese and English languages. The maximum time limit for it is 90 minutes. At the end of the final exam, you will get your score report, which will be marked with your digital photograph. The system captures this photo during your application. What is the duration, language, and format of Cisco 820-605: Cisco Customer Success Manager Exam Language - EnglishLength of Examination: 90 minutesPassing Score 80%Number of Questions: 45 - 55Format: Multiple choices, multiple answers   NO.38 Which expense is an operating expense (OPEX)?  payroll  computer equipment  software  office improvements Explanation/Reference:NO.39 What is a lagging indicator of the customer achieving the value proposition?  product deployment  contract renewal  decrease in the number of problem reports  movement to evaluate stage NO.40 What are two examples of leveraging data to identify a customer barrier? (choose two)  noting change in customer executive team  consulting the health index  providing training recommendations  reviewing installed base details  evaluating feedback from the customer operations team NO.41 Which two outcomes are expansion opportunities within customer success? (Choose two.)  expansion of solution features  renewal of solution subscription  purchase of a new solution  deployment of solution  expansion of solution services There are many ways that you can add value for your customers by expanding their consumption of your solutions and services, such as these examples:– Add features to the product or upgrade the license tier– Implement or optimize servicesNO.42 What are two examples of leveraging data to identify a customer barrier? (choose two)  noting change in customer executive team  consulting the health index  providing training recommendations  reviewing installed base details  evaluating feedback from the customer operations team NO.43 Which statement describes an end user adoption barrier?  There are insufficient licenses for additional staff from a newly acquired company to use the solution.  The CIO insists on conducting training for all heads of department before deploying the new Collaboration solution.  The budget is insufficient to implement the solution for a new branch of the business.  Staff refuses to change their habits and continues to use a noncompliant social media application to conduct business communications. NO.44 Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)  No action is necessary as long as the health index is green  Observe the online image of the customer  Review and update the success plan for ongoing activities  Manage the service issues and escalations  Join the sales and marketing strategy meetings NO.45 What is the order of the key elements of process improvement for Customer Success?  measure, define, analyze, control, improve  define, measure, analyze, improve, control  define, analyze, measure, improve, control  analyze, define, measure, control, improve NO.46 During the past few months, the Customer Success Manager has been working on adoption sessions with all Network Security Staff from Company ABC. They had significant progress in how administrators are using the solution, implementing best practices, and reducing by half the time they spend performing a repetitive task. However, in a recent conversation, upper management questioned the renewal of the solution subscription. Which barrier must the CSM overcome?  operational  business  technical  data NO.47 A customer’s call center unexpectedly moved from in-person to remote operations and discovered that agents could no longer record their calls. The customer escalates this problem to their Customer Success Manager and requests a resolution. The Customer Success Manager recognizes that the customer is using collaboration products with outdated software. What is the first step of the mitigation plan?  Evaluate the availability of resources to work on the problem.  Engage a specialist to identity a technical solution or workaround.  Conduct an assessment of the business impact of the problem.  Establish a timeline of when a solution must be in place. NO.48 An external customer case study is being created. Drag and drop the contents which show value from the left onto the right. Not all content choices are used. NO.49 Which method is directly associated with evaluating a customer outcome?  milestones  key performance indicators  metrics  benchmarks NO.50 Which two results of a successful customer onboarding stage are the most important? (Choose two.)  organization chart discussed  account relationships identified  desired business outcomes discussed  stakeholders identified  network diagrams discussed NO.51 From a Customer Success perspective, why should the customer’s health be monitored?  to provide the opportunity to address any changes in the customer’s experience around the solution  to identify unused licenses so they can be addressed via a service improvement plan  to directly enable renewals  to give the customer valuable insight so they can automatically renew critical services on time NO.52 You notice a decline over lime in your customer’s usage of your product. Which action do you consider?  Show the customer a comparison of the solution versus the competition.  Re-assess the customer’s business process and outline the capability of the solution.  Tell the customer a new solution will soon be available.  Carefully tell the customer to get more people to use your product. NO.53 Which type of KPl is of the most interest to Customer Success?  business KPIs that define progress to the Business Outcome  IT services KPIs for operations  sales KPIs for revenue generation  OPEX KPIs that define the operational costs of the company NO.54 During the delivery of a security solution, adoption barriers were identified. Those barriers were addressed, and the customer’s business goals are now fulfilled. The customer is pleased with their solution and shares this experience in blogs and social medi a. In which stage is the customer?  Adoption  Optimize  Expand  Advocate NO.55 Which definition of customer success is true?  It is the business methodology of ensuring that customers achieve their expected and unexpected outcomes while using your product or service.  It is a business methodology for increasing recurring revenues by minimizing the risk of churn while driving adoption and expansion.  It is the business methodology of ensuring that customers are always on the latest software releases and subscription contracts so that they can focus on the core business activities that make them successful.  It is a measure of the Net Promoter Score that results from a disciplined engagement of sales, services, marketing, and customer success teams working seamlessly to deliver a positive experience for the customer. NO.56 Which adoption barrier results from failing to identify key stakeholders?  missing value of product roadmap  fragmented purchase  lack of resources  additional training requirements NO.57 The customer wants to increase the utilization of their video conferencing system. Drag and drop the actions from the left into the correct sequence on the right. NO.58 Who does a Customer Success Manager work with to overcome a technical solution adoption barrier encountered by a customer?  Customer Success Specialist  Technical Engineer  Sales Engineer  Solution Product Manager The issue here is a technical one that is causing the adoption barrier so it would be technical specialist that would need to be engaged to help resolve this. The CSS could certainly be involved but when that person realised that the barrier was purely technical they should be engaging the technical specialist to resolve it. Loading … Updated Verified Pass 820-605 Exam - Real Questions and Answers: https://www.vceprep.com/820-605-latest-vce-prep.html --------------------------------------------------- Images: https://certify.vceprep.com/wp-content/plugins/watu/loading.gif https://certify.vceprep.com/wp-content/plugins/watu/loading.gif --------------------------------------------------- --------------------------------------------------- Post date: 2022-05-15 13:12:01 Post date GMT: 2022-05-15 13:12:01 Post modified date: 2022-05-15 13:12:01 Post modified date GMT: 2022-05-15 13:12:01