[Aug 25, 2022] CIS-CSM Exam Dumps – Try Best CIS-CSM Exam Questions – VCEPrep [Q25-Q43]


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[Aug 25, 2022] CIS-CSM Exam Dumps – Try Best CIS-CSM Exam Questions – VCEPrep

Verified CIS-CSM exam dumps Q&As with Correct 65 Questions and Answers

Sample Questions

Sample Item – Incident Management:

If a parent Incident is updated to reflect a new Assignment Group, Work Notes, and
related Problem, which corresponding fields are updated on the child Incident(s)?

  • Work Notes
  • Assignment Group and Work Notes
  • No updates are made to child Incidents
  • Assignment Group, Work Notes, and related Problem

Sample Item – Problem Management:

When creating a problem record from an incident record, which element defines the
field mapping between the two?

  • Problem created from system property (com.sn-problem.create_from_incident.attributes)
  • Create Problem UI action
  • ProblemUtils script include
  • ProblemV2Util script include

Sample Item – Change and Release Management:

Conflict detection in change management can identify conflicts from which of the
following reasons?

  • The changes schedule does not give appropriate lead time
  • The CI is not in the maintenance window
  • The change scheduled is outside of business hours
  • The change schedule is during blackout periods
  • Existing scheduled changes to the CI

Sample Item – Knowledge Management:

Each time a knowledge article is viewed, a record with the user identity and whether
the articles was attached to a task, is added to which table?

  • Knowledge Feedback [kb_feedback]
  • Knowledge Use [kb_use]
  • Knowledge Search Log [ts_query_kb]
  • Knowledge [kb_knowledge]

Sample Item – Service Catalog / Request Management:

Which one of the following is proper syntax for accessing values of variables from a
Record Producer script field?

  • current.variable_name
  • producer.variable_name
  • g_form.getReference(‘variable_name’)
  • g_form.getVariable(‘variable_name’)

Sample Item – Configuration Management Database (CMDB):

Which field on a Configuration Item (CI) may be used to route Incidents to the
appropriate group to quickly resolve Incidents related to the CI?

  • Managed By
  • Change Control
  • Support Group
  • Assignment Group

 

NO.25 Users with the sn_customerservice.proxy_contact role can do which of the following? (Choose two.)

 
 
 
 
 

NO.26 Out-of-the-box, the consumer support portal (/csp) CANNOT be used for which one of the following actions?

 
 
 
 

NO.27 Which of the following are true regarding the Community Portal application? (Choose two.)

 
 
 
 

NO.28 Articles can provide the following: (Choose three.)

 
 
 
 

NO.29 What should be part of the pre-engagement collateral?

 
 
 
 

NO.30 Match the definitions for roles relationships.
Hot Area:

NO.31 What is required to synchronize fields from a parent to a child case(s)?

 
 
 
 

NO.32 Partner admin contacts have access to the data of both their partner accounts and customer accounts.

 
 

NO.33 ACME corporation wants to use ServiceNow CSM for supporting their customers through Twitter. What CSM entity would you recommend ACME to store the customer’s Twitter profile details?

 
 
 
 
 

NO.34 What are the Forum User Types? (Choose three.)

 
 
 
 
 

NO.35 Major Issue Management uses which one of the following capabilities?

 
 
 
 

NO.36 Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)

 
 
 
 

NO.37 Partner admin contacts have access to the data of both their partner accounts and customer accounts.

 
 

NO.38 How many active OpenFrame configurations can you have on an instance?

 
 
 
 

NO.39 What are common types of application record data that are imported during a CSM data migration? (Choose two.)

 
 
 
 

NO.40 What is required to enable the Follow the sun field on the Customer Service Case form?

 
 
 
 

NO.41 The Customer Support Portal default configuration provides the following channels to interact with customers?
(Choose two.)

 
 
 
 

NO.42 The Customer Support Portal default configuration provides the following channels to interact with customers?
(Choose two.)

 
 
 
 

NO.43 Cost Information on cases is available as part of the Performance Analytics Content Pack for Customer Service.

 
 

ServiceNow CIS-CSM Test Engine PDF – All Free Dumps: https://www.vceprep.com/CIS-CSM-latest-vce-prep.html

         

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