This page was exported from Latest Exam Prep [ http://certify.vceprep.com ] Export date:Sat Dec 14 10:56:44 2024 / +0000 GMT ___________________________________________________ Title: [Aug 25, 2022] CIS-CSM Exam Dumps - Try Best CIS-CSM Exam Questions - VCEPrep [Q25-Q43] --------------------------------------------------- [Aug 25, 2022] CIS-CSM Exam Dumps - Try Best CIS-CSM Exam Questions - VCEPrep Verified CIS-CSM exam dumps Q&As with Correct 65 Questions and Answers Sample Questions Sample Item - Incident Management: If a parent Incident is updated to reflect a new Assignment Group, Work Notes, and related Problem, which corresponding fields are updated on the child Incident(s)? Work NotesAssignment Group and Work NotesNo updates are made to child IncidentsAssignment Group, Work Notes, and related Problem Sample Item - Problem Management: When creating a problem record from an incident record, which element defines the field mapping between the two? Problem created from system property (com.sn-problem.create_from_incident.attributes)Create Problem UI actionProblemUtils script includeProblemV2Util script include Sample Item - Change and Release Management: Conflict detection in change management can identify conflicts from which of the following reasons? The changes schedule does not give appropriate lead timeThe CI is not in the maintenance windowThe change scheduled is outside of business hoursThe change schedule is during blackout periodsExisting scheduled changes to the CI Sample Item - Knowledge Management: Each time a knowledge article is viewed, a record with the user identity and whether the articles was attached to a task, is added to which table? Knowledge Feedback [kb_feedback]Knowledge Use [kb_use]Knowledge Search Log [ts_query_kb]Knowledge [kb_knowledge] Sample Item - Service Catalog / Request Management: Which one of the following is proper syntax for accessing values of variables from a Record Producer script field? current.variable_nameproducer.variable_nameg_form.getReference(‘variable_name')g_form.getVariable(‘variable_name') Sample Item - Configuration Management Database (CMDB): Which field on a Configuration Item (CI) may be used to route Incidents to the appropriate group to quickly resolve Incidents related to the CI? Managed ByChange ControlSupport GroupAssignment Group   NO.25 Users with the sn_customerservice.proxy_contact role can do which of the following? (Choose two.)  Manage cases on behalf of customer service agents  Create cases on behalf of customers  Manage requests on behalf of customer service agents  Create requests on behalf of customers  Manage major incident communication on behalf of a customer service manager ExplanationNO.26 Out-of-the-box, the consumer support portal (/csp) CANNOT be used for which one of the following actions?  Open an incident  Viewing knowledge articles  Live chat  Consumer self-registration NO.27 Which of the following are true regarding the Community Portal application? (Choose two.)  It is available to any customer with a Community license  It is available by default with the Support and Service portals  It is only available to CSM license holders  Most of the configuration does not require System Administrator role NO.28 Articles can provide the following: (Choose three.)  Document current and known issues  Provide answers and responses to common issues or questions  Information about customer’s service contract  Share product information Explanation/Reference: https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/knowledge- management/topic/p_KnowledgeManagment.htmlNO.29 What should be part of the pre-engagement collateral?  Frequently Asked Questions (FAQ)  Scoping Guide  Customer Service roles template  Stock Keeping Unit (SKU) and pricing sheet ExplanationNO.30 Match the definitions for roles relationships.Hot Area: NO.31 What is required to synchronize fields from a parent to a child case(s)?  The advanced plugin (com.sns.pa.customer_service_advanced) needs to be activated  Major Issue Management needs to be installed and certain properties enabled  No action required, this is a standard Customer Service Management feature  The role of sn_customerservice.customer_case_manager must be assigned NO.32 Partner admin contacts have access to the data of both their partner accounts and customer accounts.  True  False ExplanationNO.33 ACME corporation wants to use ServiceNow CSM for supporting their customers through Twitter. What CSM entity would you recommend ACME to store the customer’s Twitter profile details?  Account  Not supported  Consumer  Social Profile  Personnel File NO.34 What are the Forum User Types? (Choose three.)  Admin  Registered  Public  Custom  Moderator ExplanationNO.35 Major Issue Management uses which one of the following capabilities?  Governance Risk and Control  Targeted Communications  Asset management  Record producers ExplanationNO.36 Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?(Choose two.)  Imported external articles appear as attachments in ServiceNow  Only applications that allow WebDAV connections can be integrated  The imported article will have the same category it had in the source knowledge base  SharePoint blocks this integration NO.37 Partner admin contacts have access to the data of both their partner accounts and customer accounts.  True  False Explanation/Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/ customer-service-management/reference/r_RolesInstalledWithCustomerService.htmlNO.38 How many active OpenFrame configurations can you have on an instance?  2  Unlimited  1  3 NO.39 What are common types of application record data that are imported during a CSM data migration? (Choose two.)  Knowledge Article  Accounts  Chat  Case NO.40 What is required to enable the Follow the sun field on the Customer Service Case form?  Nothing, it is a standard field  The value property on the form must be set to true  The plugin ‘com.snc.csm_time_recording’ needs to be activated  The value property on the form must be set to true and the field added to the case form ExplanationNO.41 The Customer Support Portal default configuration provides the following channels to interact with customers?(Choose two.)  Web  Social  Chat  Email NO.42 The Customer Support Portal default configuration provides the following channels to interact with customers?(Choose two.)  Web  Social  Chat  Email ExplanationNO.43 Cost Information on cases is available as part of the Performance Analytics Content Pack for Customer Service.  True  False Explanation Loading … ServiceNow CIS-CSM Test Engine PDF - All Free Dumps: https://www.vceprep.com/CIS-CSM-latest-vce-prep.html --------------------------------------------------- Images: https://certify.vceprep.com/wp-content/plugins/watu/loading.gif https://certify.vceprep.com/wp-content/plugins/watu/loading.gif --------------------------------------------------- --------------------------------------------------- Post date: 2022-08-25 09:09:08 Post date GMT: 2022-08-25 09:09:08 Post modified date: 2022-08-25 09:09:08 Post modified date GMT: 2022-08-25 09:09:08