[Mar-2023 Newly Released] Pass CIS-ITSM Exam – Real Questions & Answers [Q244-Q260]


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[Mar-2023 Newly Released] Pass CIS-ITSM Exam – Real Questions and Answers

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Q244. Which of the following tables does the change_request_metric database view join? (Choose all that apply.)

 
 
 
 
 

Q245. Which of the following modules can be used to define incident priority rules?

 
 
 
 

Q246. Which of the following fields is mandatory when the button “Request Approval” in normal change form is clicked?

 
 
 
 

Q247. A company wants to implement a new call center process for handling customer service calls. It requires service reps to ask for the caller’s account number before proceeding with the rest of their call script.
Following best practices, what should a developer use to meet this requirement?

 
 
 
 

Q248. You can create a standard change from an incident by clicking on the “Create Standard Change” UI Action in an incident form.

 
 

Q249. Which of the following is NOT a feature provided by Knowledge Management OOTB?

 
 
 
 

Q250. In the baseline platform configuration, which of these are required when closing a Normal Change? Select all that apply.

 
 
 
 

Q251. What are two capabilities of Territory Management? (Choose two.)

 
 
 
 

Q252. Which of the following is NOT included in the Incident Management Lifecycle?

 
 
 
 

Q253. How is access to knowledge articles administered?

 
 
 
 

Q254. What is the name of the view that can be configured to control the fields displayed when a user hovers over te reference icon next to a reference field?

 
 
 
 

Q255. Which of the following record types would you use in order to view company policies?

 
 
 
 

Q256. Which of the following approaches is used to display a variable from a requested item on a Catalog Task form?

 
 
 
 

Q257. Which ServiceNow feature allows users to contact the Service Desk agents using Chat Queues and allows Service Desk agents to open Incidents directly from Chat sessions with users?

 
 
 
 

Q258. It is possible to create incidents automatically based on alerts from Event Management.

 
 

Q259. Map to field functionality is NOT supported for variables added inside a variable set.

 
 

Q260. The calculation of incident priority is based on both impact and urgency fields.

 
 

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