Latest Exam Prep

QUESTION 25
A call center agent uses the Energy and Utilities Contact Center Console to schedule a field technician appointment for a customer.
What license is needed to complete this customer requirement?

QUESTION 26
When considering data mastery in Energy and Utilities Cloud, which two types of data should remain mastered in the relevant legacy application?

QUESTION 27
The administrator of an energy company needs to manage the lifecycle of new contracts in Salesforce. After the generation of the contract, it needs to be sent to the customer for eSignature through DocuSign.
Which two features of Contract Lifecycle Management and OmniStudio can be used?

QUESTION 28
An energy company uses Salesforce Energy and Utilities Cloud to generate quotes and orders. Two custom fields on quotes get populated during the quote capture process These two fields need to be populated when the quote gets converted to an order.
How can a consultant achieve this without custom code?

QUESTION 29
The project team wants to use the Customer Acquisition Management application to set up and automate the customer enrollment and selling of utility products, services and offers to new customers A concern is raised about the final Ul layout, which needs to be adapted to the branding of the company.
What two processes can modify the look and feel of the application?

QUESTION 30
Which four objects does the EnergyRuntimeServiceSFS sample permission set give View All and Modify All permissions to a user?

QUESTION 31
An energy company provides gas and electricity services to some of its customers, but not all When a new customer moves in, what object is used to determine what type of service is available at the premise?

QUESTION 32
An energy company implemented Energy and Utilities Cloud and deployed the Utility Self-Serve Portal. The next phase of the implementation includes a requirement to show a consumption history graph on the Self-Serve Portal.
What three things are needed to meet the requirement?

QUESTION 33
A customer has recently installed Energy and Utilities Cloud Which specific license enables an energy company’s partners to access applications via a web portal?

QUESTION 34
An energy company is implementing Energy and Utilities Cloud for its service center agents.
Which two of the following business processes should be part of their test scenarios?
Choose 2 answers

QUESTION 35
Which two standard Energy and Utilities Cloud data model characteristics are used to differentiate B2B and B2C customers?

QUESTION 36
How is the Energy and Utilities Cloud solution installed on an org?

QUESTION 37
A utility company has seen a high number of calls from customers expressing their inability to pay an outstanding amount. The utility company would like to provide its customers with an aption to pay in installments.
How can the utility company best meet these requests using Energy and Utilities Cloud?

QUESTION 38
A developer discovers that the Lightning Web Components in their Energy and Utilities Cloud org aren’t being rendered correctly.
What could be the likely reason for this issue?

QUESTION 39
What’s an example of a parent and child premise record?

QUESTION 40
An energy company is launching a new subscription service in the B2B market that offers an energy consumption consultancy to help customers pay less on their bills. This product will be charged USD $60 monthly.
Which two pricing metadata are needed when defining this price with Industries CPQ?

QUESTION 41
An energy company provides gas, electricity, and warranty services to its customers. When a customer calls for help, the agent needs to see the products and services they have purchased.
Which object does the Energy and Utilities Cloud data model use to store this information?