Valid CRT-261 Exam Q&A PDF CRT-261 Dump is Ready (Updated 105 Questions) [Q20-Q42]
Valid CRT-261 Exam Q&A PDF CRT-261 Dump is Ready (Updated 105 Questions)
Exam Questions and Answers for CRT-261 Study Guide
What is the duration of the CRT-261 Exam
- Length of Examination: 105 minutes
- Passing Score: 67%
- Number of Questions: 60
- Format: Multiple choices, multiple answers
Salesforce CRT-261 Exam Syllabus Topics:
| Topic | Details |
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| Topic 1 | - Given a scenario, describe the considerations when migrating from Knowledge to Lightning Knowledge
| | Topic 2 | - Explain the use cases, capabilities, and limitations of Service Cloud automation (Flow, process builder, quick actions, macros, quick text).
| | Topic 3 | - Explain the capabilities, use cases, and how to configure the service entitlements and milestones in Salesforce.
| | Topic 4 | - Given a set of desired metrics, determine the appropriate reporting solution, taking into account data sources, data volume, and various contact center technologies (ACD, IVR, PBX, etc.).
| | Topic 5 | - Describe the use cases and functionality for each interaction channel (communities, mobile, phone, email, web, chat, SOS
- video channel, and social media.)
| | Topic 6 | - Explain the considerations for data migration and data quality
- Explain the factors that influence key contact center metrics, KPIs, and business challenges
| | Topic 7 | - Understand the key factors to consider when implementing a Knowledge data migration strategy
| | Topic 8 | - Given a scenario, evaluate the considerations when designing reports and dashboards to serve different stakeholders (agents, supervisors, managers, executives).
| | Topic 9 | - Given a scenario, analyze customer requirements to determine an appropriate solution design considering capabilities, limitations, and design trade-offs
| | Topic 10 | - Given a scenario, understand the use cases and benefits for implementing CTI, Communities, and Field Service Lightning
| | Topic 11 | - Given business process requirements, determine the appropriate approach to case submission
- Explain the use cases and considerations for common Service Cloud Integrations
| | Topic 12 | - Given a set of KPIs, determine the appropriate case management solution
- Identify use cases and capabilities of Social Customer Service
| | Topic 13 | - Given a set of requirements, design a case management solution from case creation to closure including case assignment, case escalation, case resolution, and case disposition.
| | Topic 14 | - Explain how different Service Console features work together to deliver business value
| | Topic 15 | - Given a set of requirements, determine how to configure data categories, article types, articles, and publishing workflow
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The benefit in Obtaining the CRT-261 Exam Certification
- After completing the Salesforce Certified Service Cloud Consultant certification Candidate becomes a solid, well-rounded Salesforce Certified Service Cloud Consultant.
- If the Candidate has the desire to move up to a higher-paying position in an organization. This certification will help as always.
- A candidate might have incredible IT skills. Employers that do the hiring need to make decisions based on limited information and as it always. When they view the official Salesforce Certified Service Cloud Consultant certification, they can be guaranteed that a candidate has achieved a certain level of competence.
- When an organization hiring or promotion an employee, then the decision is made by human resources. Now while Candidate may have an IT background, they do their decisions in a way that takes into record many different factors. One thing is candidates have formal credentials, such as the Service Cloud Consultant.
Certification dumps - Salesforce Service Cloud Consultant CRT-261 guides - 100% valid: https://www.vceprep.com/CRT-261-latest-vce-prep.html 1
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