[Sep-2022] Pass 6211 Exam in First Attempt Updated6211 VCEPrep Exam Question [Q44-Q62] : Latest Exam Prep : http://certify.vceprep.com

Q44. Refer to the exhibit.

An agent Is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent dicks on the double page Icon (highlighted In the box).
What agent desktop feature is the agent accessing when they dick on the double page icon?

Accessing the address book

Transferring the call

Getting workitem status

Copy the calling number from the workitem.

Q45. Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur.
Which multimedia prefix Is used for an Outbound skillset?

OB_

EM_

IM_

VM_

Q46. Refer to the exhibit. A customer is using Contact Center Multimedia (CCMM) to provide Web Services or integrating Web Chat with their Contact Center. They have created a DMZ to protect the Avaya AuraContact Center (AACC) server and the Corporate Web Server by deploying a Corporate Firewall and a Web Application Firewall. What is the recommended placement of the AACC Voice and Multimedia server in relation to the Corporate Web Server where the customerfacing Web Chat Application resides?

Place the AACC Server inside the DMZ between the Corporate Firewall and the Web Application Firewall. Place the Corporate Web Server inside the Web Application Firewall.

Place both the AACC Server and the Corporate Web Server outside of the Corporate Firewall.

Place both the AACC Server and the Corporate Web Server inside the DMZ between the Corporate Firewall and the Web Application Firewall.

Place the AACC Server inside of the Web Application Firewall. Place the Corporate Web Server inside the DMZ between the Corporate Firewall and the Web Application Firewall.

Q47. Agents will use Disposition Codes after dosing an outbound contact.
For which purpose Is a disposition code used by agents?

To record the dialing of an outbound call

To end the outbound call

To record the state of an outbound call

To answer an outbound call

Q48. When performing an immediate backup in the Contact Center Database Maintenance utility, which application is the only one that is not selected bydefault?

CCMS

ADMIN

Offline

Q49. Which statement about the web-based Contact Center Multimedia (CCMM) Multimedia Administration client is true?

It Is used to administer Avaya Aura Agent Desktop (MAD) and to monitor Agent performance using a browser-based Interface.

It provides administrative and management capabilities for CCMM resources.

It alloes an SDK for developers to design custom Computer Telephony Integration (CTI) applications.

It helps with implementing CTI for installed and browser-based client Integrations.

Q50. Which template would you assign to an Inbound skillset so it can be monitored by the POM Blending Service?

Blending Template

Agent Template

Skillset Template

POM Template

Q51. You are adding an agent in Contact Center Manager Administration (CCMA) Contact center How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent to the Contact Center Manager Server (CCMS) database?

Enter the SIP address of the agent phone set In the Voice URI field.

Select the “Enable CTI for this agent” option.

Select the “Create CCT agent” option.

Set the agent user type to “Supervisor/Agent”.

Q52.

A customer is using Contact Center Multimedia (CCMM) to provide Web Services for integrating Web Chat with their Contact Center. They have created a DMZ to protect the Avaya Aura?
Contact Center (AACC) server and the Corporate Web Server by deploying a Corporate Firewall and a Web Application Firewall.
What is the recommended placement of the AACC Voice and Multimedia server in relationto the Corporate Web Server where the customer facing Web Chat Application resides?

Place the AACC Server inside of the Web Application Firewall. Place the Corporate Web Server Inside the DMZ between the Corporate Firewall and the Web Application Firewall.

Place the AACC Server Inside the DMZ between the Corporate Firewall and the Web Application Firewall. Place the Corporate Web Server inside the Web Application Firewall.

Place both the AACC Server and the Corporate Web Server Inside the DMZ between the Corporate Firewall, and the Web Application Firewall.

Place both the AACC Server and the Corporate Web Server outside of the Corporate Firewall.

Q53.

A customer is using Contact Center Multimedia (CCMM) to provide Web Services for integrating Web Chat with their Contact Center. They have created a DMZ to protect the Avaya Aura?
Contact Center (AACC) server and the Corporate Web Server by deploying a Corporate Firewall and a Web Application Firewall.
What is the recommended placement of the AACC Voice and Multimedia server in relationto the Corporate Web Server where the customer facing Web Chat Application resides?

Place the AACC Server inside of the Web Application Firewall. Place the Corporate Web Server Inside the DMZ between the Corporate Firewall and the Web Application Firewall.

Place the AACC Server Inside the DMZ between the Corporate Firewall and the Web Application Firewall. Place the Corporate Web Server inside the Web Application Firewall.

Place both the AACC Server and the Corporate Web Server Inside the DMZ between the Corporate Firewall, and the Web Application Firewall.

Place both the AACC Server and the Corporate Web Server outside of the Corporate Firewall.

Q54. What is defined for Agent Blending skillsets to decide when agents transition from Outbound to Inbound and when agents are returned to Outbound activities?

Thresholds

Route Point

Call Presentation Class

Script

Q55. You have launched the Contact Center Multimedia (CCMM) Administration utility. Which three settings can be configured on the CCMM Administration General Administration page? (Choose three.)

Web Comms

Agent

Skillset

Server

Q56. Which server type can beconfigured under Server Settings in the Contact Center Multimedia Administration tool?

Inbound Mail License Server

Inbound Mail Server

Inbound Mail Manager Server

Inbound Mail Application Server

Q57. Which Communication Control Toolkit server software component is used to import bulk resources from the Windows server into the CCT database?

CCT Console

CCT Trace Control

CCT Reference Client

CCT API

Q58. In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?

Treatments given to thecustomer while waiting for the agent to end the chat session

Treatments given to the customer while waiting for the agent to join the chat session

Treatments given to the customer while waiting for the agent to reply in an existing chat session

Treatments given to the agent while waiting for the customer to join the chat session

Q59. You need to launch the CCT Web Administration Client to perform administrative tasks.
How do you access the CT Web Administration Client?

On the CCMA Launchpad select: Configuration > Select the CCT server> dick CT Administration > Click the links.

Open a web browser and browse to http://<servemame>/CCTConsole, where <servemame> is the name of the CCMS server.

On the Avaya Aura Contact Center (AACC) server click: Start > Avaya > Contact Center> Communication Control Toolkit > Ref Client.

On the System Control and Monitor utility> select the CCT tab > click Launch CCT Console button.

Q60. During contact handling, agents can create a callback to a customer.
Where are the Agent Desktop callback minimum and maximum timers configured?

Agent Desktop Configuration, User Settings

Agent Desktop Configuration, Resources

Agent Desktop Configuration, General Settings

Agent Desktop Configuration, Default Closed Reasons

Q61. Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is used for an Outbound skillset?

IM_

EM_

OB_

VM_

Q62. In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?

Treatments given to the customer while waiting for the agent to end the chat session

Treatments given to the customer while waiting for the agent to join the chat session

Treatments given to the customer while waiting for the agent to reply In an existing chat session

Treatments given to the agent while waiting for the customer to join the chat session

[Sep-2022] Pass 6211 Exam in First Attempt Updated6211 VCEPrep Exam Question [Q44-Q62]

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