NO.33 Fill in the blank:
Observation is a method for gathering_________ relating to user needs in which an observer watches users who carry out tasks that are related to the interactive system.

NO.34 The stage REFINED DESIGN involves- choose three:

NO.35 Choose two statements about card sorting that are correct

NO.36 Which one of the following is NOT a typical rating of a usability finding?

NO.37 8. Gerry works in a bank. One of his responsibilities is to check the amount of cash in the cash machine and reload it to the required level. He does this each morning and on Friday afternoons, in preparation for the weekend. Which one of the following best describes Gerry?

NO.38 16. Which two of the following relate to the user experience of a train travel website but not to its usability:

NO.39 Fill in the blank:
Context of use description is a description of the users, goals, tasks, resources, and environments derived from observations, contextual interviews and_______.

NO.40 Fill in the blanks:
The purpose of__________ is to serve as a helpful intermediate step in the transformation of the context of use information into comprehensive__________.

NO.41 Pick which are subtasks:

NO.42 Fill in the blanks:
During a contextual interview, the interviewer treats the interviewee as the while the interviewer is the humble________ (__________model).

NO.43 Choose all that apply – Interview questions should be:

NO.44 Fill in the blank:
The interviewer should use open and neutral interview questions rather than closed and__________ questions

NO.45 11. Your colleague, Debbie, is planning interviews with users of a restaurant review website. Debbie shows you the interview questions she has written so far and asks you to comment on them.
Which two of Debbie’s interview questions are leading?

NO.46 VisitDenmark is planning an app that lets visitors search for attractions, events and restaurants in Denmark.
Which two of the following remarks from an interviewer during an interview about the new app adhere to the master-apprentice principle?

NO.47 Select four true statements about heuristic evaluation.

NO.48 A car rental website does not offer users the opportunity to cancel a reservation. An analysis of the context of use shows that users need this function. Which one aspect of the ISO 9241 definition of usability is violated by this website?

NO.49 16. Alice and Bob have a passion for the theatre. For Bob’s birthday, Alice decides to buy them both theatre tickets. She goes online to find and book tickets for a production that she thinks they will both enjoy. After the performance, Alice talks to Bob about the whole experience
1. The online ads that attracted Alice to the website claimed “Buy your tickets in under 60 seconds!
Guaranteed!” It took Alice about 5 minutes to buy her tickets. “I couldn’t work out how to select my tickets – that made me feel stupid”, Alice explains to Bob
2. Alice thought the website looked attractive
3. Once she had selected the tickets, the checkout process seemed easy
4. When Alice and Bob arrived at the theatre, they were told that their printed tickets were not valid; they argued with the usher for ten minutes before someone in the box office confirmed their tickets were genuine and they were allowed in
5. Alice pre-ordered their interval drinks on the website, as they were offering a 2-for-1 deal. When she went to collect the drinks the barman had no record of her order.
6. The description of the credit card transaction that appeared on Alice’s bank account was unintelligible; Alice was only able to work out what the transaction was because she recognised the amount. Which one of the following statements about Alice’s user experience of the website is correct?

NO.50 Fill in the blanks:
The first activity in a usability test is to write the______.
This describes the purpose of the usability test and Provides________and time estimates.

NO.51 Fill in the blank:
______________is based upon an explicit understanding of users, goals, tasks, resources and environments.
Users are involved throughout the design. The design is driven and refined by usability evaluation.
The process is iterative -that is, it continues until the user requirements are met.
The design addresses the whole user experience (UX).

NO.52 Which one of the following best describes the purpose of personas?

NO.53 The stage EARLY DESIGN involves converting user needs and user requirements into – choose three:

NO.54 Which one of the following statements best describes the purpose of a focus group?