Pass Guaranteed Quiz 2022 Realistic Verified Free 1Z0-1037-21 Exam Dumps [Q14-Q35]

April 15, 2022 admin 0

Categories : 1Z0-1037-21 , Oracle

Rate this post

Pass Guaranteed Quiz 2022 Realistic Verified Free 1Z0-1037-21 Exam Dumps

Free Oracle Knowledge Management Cloud 1Z0-1037-21 Ultimate Study Guide (Updated 72 Questions)

NEW QUESTION 14
In Knowledge Advanced Search what is the use of the Concept feature?

Adding a new conceptenabled Knowledge Advanced Search to return results that match a particular word, its synonyms, and its related concepts.

Adding a new concept enabled Knowledge Advanced Search to return results that do not match a particular word.

Adding a new concept enabled Knowledge Advanced Search to return results that match only a particular word.

Adding a new concept enabled Knowledge Advanced Search to return results that match a particular word and its synonyms.

Explanation
The Dictionary uses concepts and synonyms to associate different words that have the same meaning with one another. A concept is simply a word and its synonyms, which the Dictionary treats as a single object.
Intelligent Search uses concepts to match words in both users’ questions andin the knowledge base content based on their meaning. It also recognizes that some concepts are more important to users than others, and uses that information to prioritize answers within search results.
References:
https://docs.oracle.com/en/cloud/saas/service/18a/faaka/tuning-intelligent-search.html#c_About_Concepts_and_

NEW QUESTION 15
Which action can be performed on published reports?

enable drill-down links for report levels

modify report permissions

activate run-time selectable filters

add page breaks

Explanation
A docked filter is a run-time selectable filter or output variable that is added to the top of a report. Docked filters let report users select different run-time filter values and output variablesin the report, bypassing the Search window.

NEW QUESTION 16
Your Customer wants to fetch specific contact details using an ROQL query. Their requirements are:
1. FetchContact ID, Contact First name, and Contact Last name details.
2. Contact first name should start with “A”.
3. Query should run against the report database.
4. All contacts must be sorted in ascending order by Contact first name.
Which query will meet allthe requirements?

String queryString = “USE OPERATIONAL; SELECT id, C.Name.First, C.Name.Last FROM Contact C WHERE C.Name.First like ‘A%’ ORDER BY Contact.Name.First;

String queryString = “USE REPORT; SELECT id, C.First, C.Last FROM Contact C WHEREC.Name.First like ‘A%’ ORDER BY Contact.First;

String queryString = “USE REPORT; SELECT id, C.Name.First, C.Name.Last FROM Contact C WHERE C.Name.First = ‘A%’ ORDER BY Contact.Name.First;

String queryString = “USE REPORT; SELECT id, C.Name.First, C.Name.Last FROM Contact C WHERE C.Name.First like ‘A%’ ORDER BY Contact.Name.First;

Explanation
You must include a USE REPORT statement in the query.
Column names are C.Name.First and C.Name.Last.
We use the like operator for the string comparison.
References:
https://docs.oracle.com/en/cloud/saas/service/18a/cxsvc/c_osvc_roql_tabular_queries.html

NEW QUESTION 17
What should you do to ensure two published answers are always returned for a specific search word?

Create multiple Priority words that share the same name.

List the search word under both Answers Keywords and Stopwords.

List the search word under Stop words.

List the search word under Answers Keywords.

Create multiple search words associated within a single priority word group.

Explanation
You can define the search term automatically so that the answers returned by the Oracle Knowledge Advanced syndication widget are related to that keyword.
References:
https://docs.oracle.com/cloud/17d/servicecs_gs/FAIKA/EnableKAonCP.htm#FAIKAth_EnablingKnowledgeAd

NEW QUESTION 18
Examine these statements about products, categories, anddispositions:
1. Maximum hierarchy level of product/category is five.
2. A disposition cannot be seen in the customer portal.
3. Deleting a product classification will not cause any issue in rules.
4. A parent product can only be deleted after deleting all child products.
Which statements are true?

1 & 4

2 & 3

1 & 2

2 & 4

3 & 4

NEW QUESTION 19
Which option should you select from the Status drop-down menu to see the reviewed requests in Knowledge Advanced?

Request Review

All Requests

Archived Request

Active Request

Explanation
You can filter the Manage Tuning Request list to display only active requests or only archived requests.
At the Status drop-down menu on the Manage Search Questions screen, select one of the following options:
References:
Oracle Service Cloud, Knowledge Advanced Administration Guide, November 2016, page 45

NEW QUESTION 20
Which two queues have manual pull policy? (Choose two.)

Last In First Out (LIFO)

Round Robin (All)

Manual

Standard

Round Robin (Logged in)

Explanation
An incident report can be configured to manually pull from a standard or round robin (logged in) queue.
References:
http://communities.rightnow.com/posts/505437e96f?commentId=42124#42124

NEW QUESTION 21
Which two statements are true about Knowledge Advanced views? (Choose two.)

In Oracle Service Cloud if you have multiple interfaces to support multiple languages or locales then you must create a view for each interface.

Views do not depend on the number and purpose of the interface that your organization uses.

In Oracle Service Cloud if you have multiple interfaces to support multiple brands then you must create a view corresponding to each interface.

You must create Views to map Knowledge Advanced objects and functionality to the Oracle Service cloud interface.

View cannot be renamed or deleted but only modified.

Explanation
You must create a view to map Knowledge Advancedobjects and functionality to the interface defined for your Service Cloud implementation. Views are a means to logically segregate your knowledge base to conform to your organization’s business requirements. Your organization probably defines view for various brands or business units.
When you configure Knowledge Advanced, the views that you need to create depend on the number and purpose of the interfaces that your organization uses.
For example:
References:
https://docs.oracle.com/en/cloud/saas/service/18a/faika/configuring-knowledge-advanced-within-service-cloud.h

NEW QUESTION 22
Which two report columns aredisplayed in Oracle Knowledge Advanced? (Choose two.)

Summary

Description

Answer ID

Rating

Author

Explanation
Viewing the Answer Details
When you click a link in the # Answers column of the report, you can view the following answerdetails.
References:
https://docs.oracle.com/cloud/august2016/servicecs_gs/FAKAC/Chunk528507396_d110.htm#aa1237135

NEW QUESTION 23
Contact X is assigned to a Platinum SLA, which allows the contact to create a total of 250 incidentsin a month.
Your client wants to reduce the number of incidents to 100.
Which action should you perform?

Delete the Platinum SLA and save the record, create a new SLA with a different name, and assign a total incident count of 100.

Activate the default SLA which has a default incident count of 100 by deleting the Platinum SLA.

In the Platinum SLA modify the total incident count to 100 and save it.

Rename the Platinum SLA, change the total incident value to 100, and save it.

Explanation
Afteryou define an SLA policy, you might need to view it, modify it, disable it, duplicate it, or delete it.
To Modify an SLA Policy
References:
https://docs.oracle.com/cd/E26854_01/doc.121/e26585/alerts004.htm#CIHGIFIH

NEW QUESTION 24
In Knowledge Advanced, which three tasks can be filtered? (Choose three.)

tasks related tospecific content types only

tasks that are assigned

open tasks only

tasks for specific users

tasks that are unassigned

Explanation
Filters enable you to view a specific subset of tasks from the Task list. You can use the filters to view:
References:
https://docs.oracle.com/cloud/may2017/servicecs_gs/FAUKA/Tasks.htm#FAUKAai1137897

NEW QUESTION 25
In Knowledge Advanced, which section displays the lock status?

Reports

Properties

Overview

Analytics

Explanation
The Properties section displays the formproperties and lock status.

NEW QUESTION 26
Which three statements are true bout the limitations of Connect Web Services? (Choose three.)

When executing a query against a report database, a maximum of 20,000 rows can be returned.

When executing aquery against an operational database, a maximum of 20,000 rows can be returned in a single request.

The server enforces a maximum of 10,000 objects when invoking any one of the Create, Get, Update or Destroy operations.

When executing a query against a report database, a maximum of 100,000 rows can be returned.

When executing a query against an operational database, a maximum of 100,000 rows can be returned in a single request.

The combination of the multi-object Create, Get, Update & Destroyoperations and the Batch operations is limited to 10,000 total input objects per SOAP request.

Explanation
D (not A): If the report is pre-configured for deferred execution, then depending on how large the data set to be processed is estimated to be,the report will either run right away or be prompted for queuing. In most cases, the user will be prompted to place the report in the queued state. Only where the report is estimated to run very quickly by not exceeding the deferred report threshold of 200,000 rows will the report be run immediately.
E: In Oracle Service Cloud, the maximum row export threshold is 100,000 rows.
F (not C): 10,000 total input objects per SOAP request. The combination of the multi-object Create, Get, Update and Destroy operations and the Batch operation is limited to 10,000 total input objects per SOAP request.
References:
https://docs.oracle.com/cloud/latest/soa121300/TKRDP/GUID-ED7B0E34-2D5E-40DF-A7ED-001581E2ACCA ORACLE SERVICE CLOUD GUIDE: HOW TO IMPROVE REPORTING PERFORMANCE, Best Practices to Scale Oracle Service Cloud Analytics for High Performance, ORACLE WHITE PAPER | MARCH 2015

NEW QUESTION 27
Which two statements are true about response requirements for incidents? (Choose two.)

Response requirements include the maximum time limit for responding to each inquiry for an unresolved incident.

Custom response requirements are based on the level of service being provided.

Holidays have to be defined before creating response requirements.

Default response requirements for an interface cannot be modified.

Explanation
To define an SLA:

Picture 2
4. Confirm that the Response Requirement Settings display as:

Picture 3
References:
https://docs.oracle.com/cloud/february2017/servicecs_gs/FAIKA/Configuring_KA_Features.htm#FAIKAab1032

NEW QUESTION 28
Which three statements are true about processing options in Web Services? (Choose three.)

SuppressExternalEvents and SuppressRules properties can also be defined for GetProcessingOptions.

FetchAllNames proprerty of GetProcessingOptions indicates tothe server that all NameID Types should include both Name and ID.

SuppressExternalEvents = true and SuppressExternalRules = true indicates to the server that External Event and Business Rules should not be triggered.

SuppressExternalEvents = true andSuppressExternalRules = true indicates to the server that External Event and Business Rules should execute on operation completion.

SuppressExternalEvents and SuppressExternalRules properties can be defined only for Create, Update, and Destroy Processing Options.

FetchAllNames = true indicates the server that it should fetch all Names but does not fetch IDs.

Explanation
A: UpdateProcessingOptions include SuppressExternalEvents and SuppressRules.
B: FetchAllNames signals to the server that allNamedID types should include both the Name and the ID for that field.
C: SuppressExternalEvents is used to indicate that external events should not run after the operation completes.
SuppressRules is used to indicate that business rules should not run after the operation completes.

NEW QUESTION 29
Which two features can you use toconnect output levels in a report? (Choose two.)

drill-down filters

grouping

drill-down links

variables

dashboards

Explanation
When you use the report and click a drill-down link on the first level of the report, the second output levelknows to display only information related to the queue in the row you clicked. For more complex reports, the drill-down filter can be changed.
References:
https://docs.oracle.com/cloud/february2017/servicecs_gs/FAMUG/_analytics.htm#FAMUGth_Analytics

NEW QUESTION 30
Which filter type should you use in a report to display data in a tree structure?

Auto filter

Rollup

Slicing by column

Slicing by bucket

Explanation
Slicing a report allows you to group tabular data sharing common valuesin fields included in the report.
Slicing a report allows you to group tabular data sharing common values in fields included in the report. You can then select from the slice tree or links and view only the report data that matches the selected field values.
References:
https://docs.oracle.com/cloud/february2017/servicecs_gs/FAMUG/_analytics.htm

NEW QUESTION 31
Which two statements are true about replacement tokens? (Choose two.)

They enable re-use of existing content of any data type in variables.

They enable management of standardized content from a singleresource.

They enable creation and storage of complex content consisting of integrated text and images multiple times.

They enable re-use of content in a standardized form.

Explanation
Replacement tokens enable you to do the following:
References:
Oracle Service Cloud, Knowledge Advanced Administration Guide, 18A, page 25

NEW QUESTION 32
You enter a word in the Manage Search Query tool field “Tune a Question” that Knowledge Advanced does not recognize.
Which statement is true?

The tuning process automatically corrects it.

You must check if alternative synonyms exist.

You must correct the spelling manually.

Knowledge Advanced does not accept words that are not in the dictionary.

Explanation
When you tune a user question, you are adding or changing objects in the Intelligent Search Dictionary.
The tuning process corrects common, misspelled words automatically. However, if you enter a word that the tuning process does not recognize, or it returns a word not synonymous with your meaning, you must correct the spelling manually.
References:
Oracle Service Cloud, Knowledge Advanced Administration Guide, November 2016, page 51

NEW QUESTION 33
Your client wants to block all employees’ personal details and allow each employee’s direct manager to access only the blood group, medical details, emergency contact number for emergency usage.
What kind of filter option should you use to allow a manager to generate an emergency details report?

Runtime Selectable filter

Docked filter

Restricted Filter

Fixed filter

StandardFilter

Explanation
fixed filter: A component of Analytics and Out*reach and Feedback segments used to define the data set available in the report or segment. Fixed filters are statements constructed from expressions, functions, and operators, and cannot be altered when using a segment or when running a report

NEW QUESTION 34
Which statement is true about generic objects?

A genericobject representation must be built for custom objects.

A generic object representation must be built for handling standard objects.

CRUD operations cannot be performed with generic objects.

Batching and chaining operations are supported only by generic objects.

Explanation
Chaining is always used together with batching. A batch operation includes multiple target operations that each can take a homogeneous or heterogeneous list of business objects.
References:
https://docs.oracle.com/en/cloud/paas/integration-cloud-service/cccdg/batch-and-bulk-operations.html

NEW QUESTION 35
You are working on a public answer that you want to add a part of information within the answer that is not yet approved for public visibility.
How will you do this without impacting the knowledgebase answer?

Add a conditional section within the answer with any access level.

Create a different answer with the part of information that needs to be updated, and after review merge it with the current answer.

Create an access level that has no customer portal visibility and assign itto the conditional section you do not want customers to view.

Make the answer status private, make the required changes, and republish it.

Explanation
Before publishing an answer, determine which interfaces and customers you want to be able to view the answer. You can control visibility with answer access levels, languages, products, categories, and conditional sections.
A conditional section is a section of text in a document that appears only to those contacts meeting certain criteria. Conditional sections can also be placed in answers and tagged with specific answer access levels. In message templates, conditional sections can be used to filter content by contact, profile, runtime variable, or record type.
References:
https://docs.oracle.com/cloud/november2016/servicecs_gs/FAABU/BUIglossary.htm#FAABUcondition

Loading …