This page was exported from Latest Exam Prep [ http://certify.vceprep.com ] Export date:Sat Sep 21 14:11:35 2024 / +0000 GMT ___________________________________________________ Title: Pass Cisco 820-605 Exam with Guarantee Updated 124 Questions [Q70-Q87] --------------------------------------------------- Pass Cisco 820-605 Exam with Guarantee Updated 124 Questions Latest 820-605 Pass Guaranteed Exam Dumps Certification Sample Questions Who should take the Cisco 820-605: Cisco Customer Success Manager Exam The 820-605 exam test certification is an internationally recognized validation that identifies persons who earn it as possessing skilled in Cisco 820-605 exam i.e. advanced IPS policy configuration, network-based malware detection, and creating snort rules. If a candidate/professional seeks a powerful improvement in career growth needs enhanced knowledge, skills, and talents. The Cisco 820-605: Cisco Customer Success Manager Exam certification provides proof of this advanced knowledge and skill. If a candidate knows associated technologies and skills that are required to pass the Cisco 820-605 exam, then he should take this exam. These are candidates who should look for Cisco 820-605 exam. First-line support personnelEnd-user technical staffVideo system administratorsNetwork Administrator   NEW QUESTION 70Which expense is an operating expense (OPEX)?  payroll  computer equipment  software  office improvements Explanation/Reference:NEW QUESTION 71Your client, the Director of IT Policy and Governance of Eastembank has just informed you that the CIO is dissatisfied with the current level of utilization of the collaboration solution that was deployed 3 months ago The client has requested a meeting to improve the situation Which reports are critical to the success of the meeting?  network utilization, number of meetings user initiated, number of users  number of users registered, number of meetings user initiated, number of meetings user joined  number of users registered, service logs, number of users  number of users registered, bandwidth utilization, number of training sessions user joined NEW QUESTION 72The Customer Success Manager is preparing for a review meeting. The customer has asked for a balance between subjective and objective metrics. Drag and drop the inputs from the left onto the correct subjective and objective categories on the right. NEW QUESTION 73Refer to the exhibit.Which initial action does a Customer Success Manager take?  Run analysis on all the license types used by the customer on all platforms  Share the report with the customer point of contact for license types B and D and determine causes  Provide trending information on license types B and D and share with all stakeholders  Inform the Sales Account Manager to position a new version of licenses types B and D with additional features NEW QUESTION 74Your client, the Director of IT Policy and Governance of Easternbank, has just informed you that the CIO is dissatisfied with the current level of utilization of the collaboration solution that was deployed 3 months ago.The client has requested a meeting to improve the situation. Which reports are critical to the success of the meeting?  number of users registered, bandwidth utilization, number of training sessions user joined  number of users registered, service logs, number of users  number of users registered, number of meetings user initiated, number of meetings user joined  network utilization, number of meetings user initiated, number of users NEW QUESTION 75How can Customer Success Plan tracking drive additional license purchases?  The Success Plan tracks the mean time to failure of the solution.  The Success Plan tracks the number of threats blocked and benchmarks it against the previous year.  The Success Plan tracks gains in user productivity and communicates this back to the business.  The Success Plan tracks the number of technical support cases opened. NEW QUESTION 76DRAG DROPThe customer wants to increase the utilization of their video conferencing system. Drag and drop the actions from the left into the correct sequence on the right.Select and Place: NEW QUESTION 77Which statement describes an end user adoption barrier?  There are insufficient licenses for additional staff from a newly acquired company to use the solution.  The CIO insists on conducting training for all heads of department before deploying the new Collaboration solution.  The budget is insufficient to implement the solution for a new branch of the business.  Staff refuses to change their habits and continues to use a noncompliant social media application to conduct business communications. Explanation/Reference: https://useriq.com/user-adoption-barriers/NEW QUESTION 78Which tool is used by a Customer Success Manager to establish cross-functional alignment, ensure efficient execution and communication across a project team, and facilitate stakeholder management?  KPIs  Stakeholder Map  RACI  Health Index Report NEW QUESTION 79The customer plans to relocate to a new building in the existing area to reduce cost. The company wants to retain talent through this transition. Which two business outcomes are critical to the company’s success? (Choose two.)  risk management  employee satisfaction  cost efficiency  credibility  sustainability NEW QUESTION 80Refer to the exhibit. The graph shows a customer with a software product and highlights the number of paid-for licenses (shown with the orange line) and the number of users actively using the product (shown with the blue line). Which statement about the customer is true?  The customer has a high probability to renew and will include an expanded opportunity  The customer’s usage is too low to correctly measure the chance of their retention  The customer has increased usage, which shows a strong indicator of renewal  The customer’s usage has seen a recent decline and the chance of them churning will be higher NEW QUESTION 81The Customer Success Manager is preparing for a review meeting. The customer has asked for a balance between subjective and objective metrics Drag and drop the inputs from the left onto the correct subjective and objective categories on the right. NEW QUESTION 82Which list of components of a Customer Success Quarterly Success Review is common?  results from prior quarter, product roadmap, proposed marketing new products, and confirm goals for thenext quarter  results from prior quarter, agreed actions completed, benchmarking with the market, and confirm goals for next quarter  results from prior quarter, services delivered, issues and open services cases, and confirm goals for next quarter  results from prior quarter, cover roadmap and promote new products, and confirm goals for next quarter NEW QUESTION 83Your client, the Director of IT Policy and Governance of Easternbank, has just informed you that the CIO is dissatisfied with the current level of utilization of the collaboration solution that was deployed 3 months ago. The client has requested a meeting to improve the situation. Which reports are critical to the success of themeeting?  number of users registered, bandwidth utilization, number of training sessions user joined  number of users registered, service logs, number of users  number of users registered, number of meetings user initiated, number of meetings user joined  network utilization, number of meetings user initiated, number of users NEW QUESTION 84A customer’s renewal is due in the next 6 months. Analytical data has been provided to the Customer Success Manager that shows customer usage over the last 12 months. Which two additional pieces of information are important prior to a meeting with the customer to discuss their adoption journey prior to the renewal? (Choose two.)  customer annual report and quarterly business reviews  sales account plan  detailed contract inventory  questions to validate the interpreted analytical data  support tickets reports and diagnostic information NEW QUESTION 85Your client, the Director of IT Policy and Governance of Easternbank, has just informed you that the CIO is dissatisfied with the current level of utilization of the collaboration solution that was deployed 3 months ago. The client has requested a meeting to improve the situation. Which reports are critical to the success of the meeting?  number of users registered, bandwidth utilization, number of training sessions user joined  number of users registered, service logs, number of users  number of users registered, number of meetings user initiated, number of meetings user joined  network utilization, number of meetings user initiated, number of users NEW QUESTION 86From a Customer Success perspective, which reason to monitor your customer’s health is the most important?  Understanding your customer’s health directly enables renewals.  It gives the customer valuable insight so they can automatically renew critical services on time.  It provides the opportunity to address any changes in the customer’s experience or actions around the solution.  It allows the customer to identify unused licenses so they can be addressed via a service improvement plan. NEW QUESTION 87A large university has deployed a new IT solution designed to improve the overall student and staff experience.Which approach to measure success is the best?  Twice yearly student and staff surveys with two questions related to IT  Measure the number of complaints raised by students  Combination of tailored surveys and IT tools-based metrics  Implement staff Super Users to provide feedback ExplanationExplanation/Reference: Loading … Topics Covered in Official Exam The domains below act as a prep guide by revealing the type of questions to expect in the main exam. Each objective has a particular percentage of the total content and comprises the following syllabus: Success Plan CreationThis part comprises 25% of the test questions. From this topic, you should be able to describe the detailed components of a customer success plan and point out the significant success factors to link to business results. Moreover, you may be asked to give detailed information on the sought-after business results with the help of info from major stakeholders. Barrier ManagementThis topic contains about 25% of the exam content. The relevant subjects you should know include the identification of the kinds of customer obstacles and the description of the tools and processes used to identify these barriers. Then, you should also know how to identify steps that could cause an imbalance between the project duration and value derived by a customer. Expand Opportunities and RenewalThis segment takes up about 15% of the test. Relevant subtopics include the description of the various types of expanding opportunities, the identification of the possible opportunities for expansion throughout any customer lifecycle. Learning about adoption campaigns and how they can reveal expansion opportunities is also another step you should take before attempting the Cisco 820-605. Customer Success ManagementAbout 20% of the test items come from this section. Here, you may be asked to explain different components in the customer onboarding procedure plus the basis of fundamental customer management processes. You should also be able to discuss the communication necessities of stakeholders and note the chances for clients to play the role of supporters. Customer Success IndustryAbout 15% of the exam questions come from this domain. You are expected to define customer success as well as explain the main facilitators that create the demand for it. Also, you should have a clear knowledge of the lifecycle journey of customers and correlate customer support, success, and sales.   New 820-605 Test Materials & Valid 820-605 Test Engine: https://www.vceprep.com/820-605-latest-vce-prep.html --------------------------------------------------- Images: https://certify.vceprep.com/wp-content/plugins/watu/loading.gif https://certify.vceprep.com/wp-content/plugins/watu/loading.gif --------------------------------------------------- --------------------------------------------------- Post date: 2022-04-15 21:21:59 Post date GMT: 2022-04-15 21:21:59 Post modified date: 2022-04-15 21:21:59 Post modified date GMT: 2022-04-15 21:21:59