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Pass Cisco 820-605 Exam with Guarantee Updated 124 Questions [Q70-Q87]




Pass Cisco 820-605 Exam with Guarantee Updated 124 Questions

Latest 820-605 Pass Guaranteed Exam Dumps Certification Sample Questions


Who should take the Cisco 820-605: Cisco Customer Success Manager Exam

The 820-605 exam test certification is an internationally recognized validation that identifies persons who earn it as possessing skilled in Cisco 820-605 exam i.e. advanced IPS policy configuration, network-based malware detection, and creating snort rules. If a candidate/professional seeks a powerful improvement in career growth needs enhanced knowledge, skills, and talents. The Cisco 820-605: Cisco Customer Success Manager Exam certification provides proof of this advanced knowledge and skill. If a candidate knows associated technologies and skills that are required to pass the Cisco 820-605 exam, then he should take this exam. These are candidates who should look for Cisco 820-605 exam.

  • First-line support personnel
  • End-user technical staff
  • Video system administrators
  • Network Administrator

 

NEW QUESTION 70
Which expense is an operating expense (OPEX)?

 
 
 
 

NEW QUESTION 71
Your client, the Director of IT Policy and Governance of Eastembank has just informed you that the CIO is dissatisfied with the current level of utilization of the collaboration solution that was deployed 3 months ago The client has requested a meeting to improve the situation Which reports are critical to the success of the meeting?

 
 
 
 

NEW QUESTION 72
The Customer Success Manager is preparing for a review meeting. The customer has asked for a balance between subjective and objective metrics. Drag and drop the inputs from the left onto the correct subjective and objective categories on the right.

NEW QUESTION 73
Refer to the exhibit.

Which initial action does a Customer Success Manager take?

 
 
 
 

NEW QUESTION 74
Your client, the Director of IT Policy and Governance of Easternbank, has just informed you that the CIO is dissatisfied with the current level of utilization of the collaboration solution that was deployed 3 months ago.
The client has requested a meeting to improve the situation. Which reports are critical to the success of the meeting?

 
 
 
 

NEW QUESTION 75
How can Customer Success Plan tracking drive additional license purchases?

 
 
 
 

NEW QUESTION 76
DRAG DROP
The customer wants to increase the utilization of their video conferencing system. Drag and drop the actions from the left into the correct sequence on the right.
Select and Place:

NEW QUESTION 77
Which statement describes an end user adoption barrier?

 
 
 
 

NEW QUESTION 78
Which tool is used by a Customer Success Manager to establish cross-functional alignment, ensure efficient execution and communication across a project team, and facilitate stakeholder management?

 
 
 
 

NEW QUESTION 79
The customer plans to relocate to a new building in the existing area to reduce cost. The company wants to retain talent through this transition. Which two business outcomes are critical to the company’s success? (Choose two.)

 
 
 
 
 

NEW QUESTION 80
Refer to the exhibit. The graph shows a customer with a software product and highlights the number of paid-for licenses (shown with the orange line) and the number of users actively using the product (shown with the blue line). Which statement about the customer is true?

 
 
 
 

NEW QUESTION 81
The Customer Success Manager is preparing for a review meeting. The customer has asked for a balance between subjective and objective metrics Drag and drop the inputs from the left onto the correct subjective and objective categories on the right.

NEW QUESTION 82
Which list of components of a Customer Success Quarterly Success Review is common?

 
 
 
 

NEW QUESTION 83
Your client, the Director of IT Policy and Governance of Easternbank, has just informed you that the CIO is dissatisfied with the current level of utilization of the collaboration solution that was deployed 3 months ago. The client has requested a meeting to improve the situation. Which reports are critical to the success of the
meeting?

 
 
 
 

NEW QUESTION 84
A customer’s renewal is due in the next 6 months. Analytical data has been provided to the Customer Success Manager that shows customer usage over the last 12 months. Which two additional pieces of information are important prior to a meeting with the customer to discuss their adoption journey prior to the renewal? (Choose two.)

 
 
 
 
 

NEW QUESTION 85
Your client, the Director of IT Policy and Governance of Easternbank, has just informed you that the CIO is dissatisfied with the current level of utilization of the collaboration solution that was deployed 3 months ago. The client has requested a meeting to improve the situation. Which reports are critical to the success of the meeting?

 
 
 
 

NEW QUESTION 86
From a Customer Success perspective, which reason to monitor your customer’s health is the most important?

 
 
 
 

NEW QUESTION 87
A large university has deployed a new IT solution designed to improve the overall student and staff experience.
Which approach to measure success is the best?

 
 
 
 


Topics Covered in Official Exam

The domains below act as a prep guide by revealing the type of questions to expect in the main exam. Each objective has a particular percentage of the total content and comprises the following syllabus:

  • Success Plan Creation

    This part comprises 25% of the test questions. From this topic, you should be able to describe the detailed components of a customer success plan and point out the significant success factors to link to business results. Moreover, you may be asked to give detailed information on the sought-after business results with the help of info from major stakeholders.

  • Barrier Management

    This topic contains about 25% of the exam content. The relevant subjects you should know include the identification of the kinds of customer obstacles and the description of the tools and processes used to identify these barriers. Then, you should also know how to identify steps that could cause an imbalance between the project duration and value derived by a customer.

  • Expand Opportunities and Renewal

    This segment takes up about 15% of the test. Relevant subtopics include the description of the various types of expanding opportunities, the identification of the possible opportunities for expansion throughout any customer lifecycle. Learning about adoption campaigns and how they can reveal expansion opportunities is also another step you should take before attempting the Cisco 820-605.

  • Customer Success Management

    About 20% of the test items come from this section. Here, you may be asked to explain different components in the customer onboarding procedure plus the basis of fundamental customer management processes. You should also be able to discuss the communication necessities of stakeholders and note the chances for clients to play the role of supporters.

  • Customer Success Industry

    About 15% of the exam questions come from this domain. You are expected to define customer success as well as explain the main facilitators that create the demand for it. Also, you should have a clear knowledge of the lifecycle journey of customers and correlate customer support, success, and sales.

 

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Post date: 2022-04-15 21:21:59
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